General Centre Information
1.1 The Centre Management Team
Centre Management maintains an open and accessible approach at all times. Our commitment is to provide the best possible environment for your business success. The personnel listed below can be contacted regarding matters relating to their areas of responsibility.
Centre Manager Hilary Jacobs
Retail Manager Stuart Breen
Operations Manager Heath Robin
Operations Supervisor Robert Fraser
Accountant Kamila Paweloszek
Reception / Administration Jennifer Hammond
1.2 Centre Management Information
The Centre Management Office is located down the corridor opposite Michel’s Patisserie.
Telephone: (07) 5534 6722
Facsimile: (07) 5598 1038
Office Hours: The Centre Management Office hours are:
9.00am until 5.30pm, Monday to Friday.
Security is on-site during the Centre’s core trading hours and can be contacted on 0435 762 314. This is also the after-hour’s number.
Cleaners can be contacted on 0478 846 284.
Address: Cnr Guineas Creek Road & K.P. McGrath Drive, Elanora QLD 4221
Postal Address: PO Box 4100, Elanora QLD 4221
1.3 Community Noticeboard
The Community Notice Board is located on the wall in the Centre Management corridor. This Notice Board is available for community messages and is free of charge. It is checked and cleared of any outdated information weekly. It is not to be used for promotion of businesses.
1.4 Customer Feedback
Centre Management has limited authority to intervene with customer complaints. The following groups are available to assist customers.
Office of Fair Trading (formerly Consumer Affairs)
- Ph: 07 3246 1500
- Complaints re: refunds & exchange policies, warranties, unfair treatment of staff & consumers, product safety etc.
Environmental Health Department
- Ph: 5509 7222
- Complaints re: food borne illness, foreign matter found in food, incorrect labelling.
Gold Coast City Council – Health Department
- Ph: 5581 6220
- Complaints re: hygiene issues (premises & staff) & food handling.
Small Claims Tribunal
- Ph: 5583 5900
- Complaints re: purchase of goods that don’t meet expectations.
1.5 Gift Cards
The Pines Elanora eftpos Gift Cards are used during centre marketing campaigns. The gift cards will go through any eftpos terminal (under the savings option). There is a pin number to scratch off on the reverse of the card. Change should NOT be given.
Gift cards expire within twelve (12) months after the date of issue unless otherwise stated on the card.
1.6 Lost and Found Children
If a lost child is brought to your attention or a guardian asks for assistance in locating a lost child, please contact Centre Management (07 5534 6722). Security will then be notified and an attempt to locate either the lost child or the guardian.
1.7 Lost and Found Property
All lost and found property enquiries should be directed to Centre Management. We make every attempt to make contact with the owner. All lost property is held for a period of 3 months.
1.8 Staff Discount Card
The Pines Elanora offers all staff a discount card which entitles the user to special offers throughout the Centre. Staff Cards are available at Centre Management. Proof of employment within the Centre must be provided (e.g. payslip, letter from the manager or name badge) before a card can be issued.
1.9 Wheelchair & Mobility Scooter Hire
Wheelchairs can be hired free of charge from Blooms The Chemist by calling 07 5598 1415. Mobility Scooters can be booked through Centre Management on 07 5534 6722.
